FAQs About Store

FAQ

Frequently Asked Questions

 

How do I place an order?

You can place an order on our website at Khobsurti.com. Or we can place an order for you if you call us at 03001239520. You can also message us on Facebook, Instagram and Whatsapp. You would have to share your Name, Email, Mobile Number, and Address.

 

Do you have Authentic products?

We guarantee 100% Authenticity of our products. Our products are sourced either from the principal companies or the authorized distributors/suppliers of the brands

 

Do I need to sign in to place an order?

You can create an account or order from Guest Checkout. We would however encourage you to create an account so that you can avail all the offers we have exclusively for our online audience.

 

How do I confirm my COD order?

You can message us or call us on Facebook, Instagram and Whatsapp at 03001239520 to confirm your order. Alternatively, you could wait for us to call you, we call thrice before cancelling a customer-placed order.

 

How do I track my order?

Once a tracking number is tagged on your order, you will be notified via SMS and Email, after that you can track your order using our logistic partner's website.

You can track your order through this link Track.

  

What payment options are available?

You can transfer money to us through Direct Deposit, we also have Credit Card, Debit Card available. And we also offer Cash on Delivery services (COD).

 

Where can I complain if I have an issue with my order?

You can message us or call us on Whatsapp at 03001239520.

 

What is your Exchange policy?

After the order has been delivered, the customer has the right to exchange the product within 24 hours of receiving the product provided that it has not been used and the packaging has not been opened/damaged. He/She has to pay the shipping charges as well.